FAQ's

What is the sizing like?

Our garments are designed to be a relaxed and roomy fit (some styles being oversize). We do not have a standardised size chart, so please refer to each product's sizing tab for individual measurements and recommendations. If you have any questions, don’t hesitate to email us via admin@piyama.com.au

Where are orders shipped from?

We partner with a local third party warehouse in QLD, Australia. Orders are picked & packed Monday - Friday. Orders place prior to 1pm AEST are dispatched same day (excluding QLD public holidays, peak season & busy sale periods*). 

What shipping company do you use? 

Domestic (Australian) orders are shipped with Australia Post. International orders are shipped with DHL Express. More info available on our Shipping page. 

How in advance do I need to order for my wedding?

We suggest to add an additional 5 working days onto our estimated shipping times as a safe buffer for special occasions. 

What fabric do you use?

We use natural fibre fabrics including rayon, cotton, modal and lyocell. No synthetic fabrications are used (polyester / satins). All fabric is hot washed and softened before production. We pride ourselves on breathable, comfortable fabrications which have a lower environmental impact. You can read more here. 

What is the returns policy?

Please refer to Returns page.

Can I return / exchange a Sale item?

We do not accept any returns / exchanges on SALE items. These are final prices for clearance. 

Can I cancel / make changes to the order I just placed?

Unfortunately, any changes requested after the order is placed cannot be guaranteed. This is because we partner with a third-party warehouse who handles our stock and orders. You are still welcome to request the change (by emailing contact@piyama.com.au) however the request can’t be guaranteed. Please do take the time to check all order details are correct prior to payment.

Do you have Afterpay / Klarna?

Yes. AfterPay and Klarna are digital services that allows you buy an item now and pay it off later in fortnightly instalments. All information regarding regarding these financial services can be viewed on their direct websites. 

I have not received my order, where is it?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. Please also take into account we need 1-2 business days to process the order for dispatch. Business days do not include weekends or Australian / QLD public holidays. If you have any specific queries relating to your delivery, don’t hesitate to email us: contact@piyama.com.au. 

What payment methods do you accept?

We accept Mastercard, Visa, AMEX, Paypal, Shop Pay, Apple Pay, Google Pay and Afterpay. We use Shopify Payments processor which is reliable and safe.

How do the Bridesmaid Bundle Discounts work?

Visit our collection page The Bridal Shop for info on how to use these bundle discounts. The quantity based discounts range from 10-30%. A corresponding coupon code must be applied on the payment page to redeem. Please note, this deal is not valid in conjunction with any other promotion or coupon code. Please consider the T&C's of this promotion prior to ordering [linked on the collection page, as well as each individual product].

Do you wholesale?

We don't. We sell direct to consumer, so we can offer our customers the best possible value.