Terms of Service

Terms of Service

Last Updated: March, 2025

By using our website and purchasing our products, you agree to the following terms. Please read them carefully.

1. General Terms

• You must be at least 18 years old or have parental permission to use this site.

• Our products and services are for personal use only and may not be resold without permission.

• We reserve the right to refuse service or cancel orders at our discretion.

2. Online Store & Product Availability

• Prices, product descriptions, and availability are subject to change without notice.

• We strive for accuracy in product images and descriptions but cannot guarantee colours will appear exactly as seen on your screen.

• We reserve the right to discontinue or limit the sale of products to any person, region, or jurisdiction.

3. Orders & Payment

• By placing an order, you agree to provide accurate and complete information.

• We accept various payment methods securely processed at checkout.

• We reserve the right to cancel or refuse orders due to suspected fraud, pricing errors, or policy violations.

• If we cancel an order, we will notify you and issue a refund if applicable.

4. Shipping & Returns

• Shipping times vary based on location and carrier services.

• We are not responsible for lost, delayed, or damaged shipments once they leave our facility.

• Returns and exchanges are subject to our Return Policy.

5. Privacy & Personal Information

• Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information.

6. Limitation of Liability

• We strive to provide the best possible service, but we cannot guarantee uninterrupted or error-free use of our site.

• Piyama is not liable for any indirect, incidental, or consequential damages related to your use of our website or products.

• In no case shall our liability exceed the amount you paid for your order.

7. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Queensland, Australia.

• Any disputes shall first be attempted to be resolved informally. If unresolved, disputes will be handled through mediation or legal proceedings in Australia.

8. Changes to These Terms

• We may update these Terms from time to time. The latest version will always be available on our website.

• Continued use of our site after updates means you accept the new terms.

9. Contact Us

If you have any questions about these Terms, please contact us at contact@piyama.com.au