Shipping

To give your Christmas order the best chance of arriving on time please refer to the cut-off dates below.

QLD, NSW, VIC, SA, ACT - Place order by Friday 20th December (EXPRESS ONLY)

WA, NT, TAS - Please order by Thursday 19th December (EXPRESS ONLY)

*We cannot guarantee pre-Christmas delivery, so we do suggest ordering as early as possible to avoid any disappointment*

For the best chance at pre-Christmas delivery please place your order by Monday 16th December 2024.

*We cannot guarantee pre-Christmas delivery, so we do suggest ordering as early as possible to avoid any disappointment*

For the best chance at pre-Christmas delivery, please place your order by Tuesday 17th December 2024.

*We cannot guarantee pre-Christmas delivery, so we do suggest ordering as early as possible to avoid any disappointment*

DHL Express - $30 AUD Flat Rate

Please allow 3-6 business days after dispatch to receive your order. Please note we are on AEST timezone.

We are unable to send shipments to Canada right now due to Canada Post Strikes. We will monitor the situation and make this available as soon as possible.

*Please note: Canada shipments are Delivery Duty Unpaid (DDU)

International customers may be responsible for paying import tax, duties, and/or customs fees. These charges are not included in the order total or shipping cost and must be covered by the customer. The amount of taxes and customs fees varies based on the destination country and state. We recommend checking with your local customs office if you are unsure about the applicable charges.

UK Standard (4-7 Days*) - $30 AUD Flat Rate

*Please note: All of our International shipments are Delivery Duty Unpaid (DDU)

International customers may be responsible for paying import tax, duties, and/or customs fees. These charges are not included in the order total or shipping cost and must be covered by the customer. The amount of taxes and customs fees varies based on the destination country and state. We recommend checking with your local customs office if you are unsure about the applicable charges.

EU Standard (5-14 Days*) - $39 AUD Flat Rate

*Please note: All of our International shipments are Delivery Duty Unpaid (DDU)

International customers may be responsible for paying import tax, duties, and/or customs fees. These charges are not included in the order total or shipping cost and must be covered by the customer. The amount of taxes and customs fees varies based on the destination country and state. We recommend checking with your local customs office if you are unsure about the applicable charges.

DHL Express - $30 AUD Flat Rate

Please allow 3-6 business days after dispatch to receive your order. Please note we are on AEST timezone.

*Please note: All of our International shipments are Delivery Duty Unpaid (DDU)

International customers may be responsible for paying import tax, duties, and/or customs fees. These charges are not included in the order total or shipping cost and must be covered by the customer. The amount of taxes and customs fees varies based on the destination country and state. We recommend checking with your local customs office if you are unsure about the applicable charges.

Standard (7-10 Days*) - $20 AUD Flat Rate

*Please note: All of our International shipments are Delivery Duty Unpaid (DDU)

International customers may be responsible for paying import tax, duties, and/or customs fees. These charges are not included in the order total or shipping cost and must be covered by the customer. The amount of taxes and customs fees varies based on the destination country and state. We recommend checking with your local customs office if you are unsure about the applicable charges.

Standard (7-14 Days*) - $40 AUD Flat Rate

*Please note: All of our International shipments are Delivery Duty Unpaid (DDU)

International customers may be responsible for paying import tax, duties, and/or customs fees. These charges are not included in the order total or shipping cost and must be covered by the customer. The amount of taxes and customs fees varies based on the destination country and state. We recommend checking with your local customs office if you are unsure about the applicable charges.

Orders are processed Monday to Friday within 24 hours of placement (excluding weekends and QLD, Australia public holidays). Orders are shipped from a 3rd party logistics centre in QLD, Australia, which is on AEST time. Tracking information will be sent via email.

*Business days - shipping estimates do not include weekends.

*Regional postcodes, WA, SA, ACT & Tas will have a shipping estimate of 2-5 business days.

*Dispatch delays may occur during peak sale periods (eg. Black Friday) 

You will receive a shipping confirmation email with your unique tracking number once your order has been dispatched. Click on the link to see your shipment updates.

*Please check your spam folder if you cannot find your shipping email, or contact support@piyama.com.au.

Any orders required for a specific/important date (weddings, bridal parties etc), we strongly suggest adding the below buffers for delivery on time.

AUS orders: We strongly suggest adding a 5 business day buffer to your chosen shipping method to allow for any unexpected shipping delays

NEW ZEALAND orders: We strongly suggest adding a 7 business day buffer to your chosen shipping method to allow for any unexpected shipping delays

USA & CANADA orders: We strongly suggest adding a 10 business day buffer to your chosen shipping method to allow for any unexpected shipping delays

REST OF WORLD order: We strongly suggest adding a 10 business day buffer to your chosen shipping method to allow for any unexpected shipping/import delays.